Frequently asked questions
Straight answers about how we work and about each of our service lines.
About Wibosoft
What makes Wibosoft different from other software companies?
Five concrete things. We know money and trust: we have spent more than 20 years building systems for banks, insurers and retailers, and we have delivered real online payment and blockchain projects. We tell you the truth before we start: if something is not right for you or does not fit your budget, we say so, even if it means not making the sale. You see progress every two weeks in a test environment, so you never wait months to find out how your project is going. The code is yours: at the end we hand over the code, the documentation and every access, with no lock-in. And we do not only work with large companies: if your business is small, our express systems are up and running in days.
Where are you and who do you work with?
We are based in Mexico City and work with companies across Mexico and abroad, in English and Spanish, on site or remotely.
Will I own the code?
Yes. When the project ends we hand over the source code, documentation and all access credentials.
How do I get started?
Book a 30-minute call or message us on WhatsApp. We review your case and tell you how we would solve it, with no commitment.
Do you work with English-speaking clients?
Yes. We run projects in English and Spanish, for companies in Mexico and abroad.
What is your process like?
We move station by station: discovery, design, development with a delivery every two weeks, launch and support. You always know which station your project is at.
Do you provide support after launch?
Yes. The last station of our process is support and improvement: monitoring, fixes and new features whenever you need them.
Do you only work with large companies?
No. Our express systems line is designed for small businesses, and the other lines serve medium and large companies.
1 Express systems
How fast can I have my system?
It depends on what you need, but an express system is delivered in days because we start from proven modules. On the first call we give you a concrete date.
Do I need to buy servers?
No. We set it up in the cloud or on your computer, whichever suits you.
Can it grow later?
Yes. The system is ready to add modules when your business needs them.
2 Payment gateways
Which payment gateway should I use?
It depends on your customers. Mercado Pago is the best known in Mexico; PayPal and Stripe make sense if you also bill customers abroad; a crypto gateway opens the door to people who prefer paying with cryptocurrency. On our first call we recommend the right mix.
Can I accept crypto and receive pesos?
Yes. Some gateways charge in cryptocurrency or stablecoins and settle in local currency; we integrate them into your system like any other payment method.
How do you prevent duplicate or lost payments?
We use signed webhooks, unique identifiers per operation, controlled retries and a log of every transaction.
3 Enterprise systems
Can you modernize my system without stopping operations?
Yes. We migrate in stages and keep the current system running until the new one is tested.
Do you work with older technologies?
Yes. We have experience with Java, Spring, Vaadin and long-running banking systems.
Will I own the code?
Yes. At the end we hand over the source code, documentation and access credentials.
5 Blockchain
Does my business really need blockchain?
Only if several parties that do not trust each other need to share a record nobody can alter. If that is not your case, we will tell you and propose a traditional database.
Why Polygon?
It is Ethereum-compatible and its transaction fees are low, so you can record many events without costs piling up.
Do users need to know about crypto?
No. We design the experience so growers, customers and auditors use a normal app or website; the chain works underneath.
7 Applied AI
Will the AI make up answers for my customers?
We limit it to your business information and specific actions, and we log its answers for review.
Does my data leave the company?
Only if you decide so. We can use models that run on your own hardware.
Where should we start?
With a repetitive, measurable process, such as answering common questions or booking appointments.
8 Sustainability
How quickly does computer vision detect pests?
It analyzes video as it is recorded, so the alert arrives when the insect appears, not days later during a manual inspection.
Is internet needed in the field?
Not always. We can process on the device and sync when a connection is available.
Do you work with universities?
Yes. We collaborate with IIMAS at UNAM and want to keep linking research with real-world projects.
NEXT STATION
Your project.
A 30-minute call or a visit to your office in Mexico City. We work in English and Spanish with clients in Mexico and abroad.
Only this phone number and email are official; beware of scams.